Nogen der har handlet hos BlackStar?

Jeg har. For 3 dage siden modtog jeg min DVD som havde været 16 dage undervejs. Skrev til deres support efter 12 dage og fik følgende svar:
"Hi there Dennis

Thank you very much for your e-mail.

I am sorry there have been some problems with your order, however I will do my
best to be of help.
Your order was indeed shipped out by first class post and so would normally be
with you by now. However it is possible that this may have been held up
slightly on route. Would it therefore be possible to wait slightly longer?
This might give the postal service a chance to deliver.

They do normally allow up to 9/11 working days for orders shipping to Denmark.
But we have been experiencing a number of problems with Danish orders of late,
with these taking longer than normal.

Therefore we are asking our Danish customers to wait for slightly longer than
normal. If we do issue a replacement, then there would be a very good chance
that two copies would arrive.

In the meantime I hope that this slight delay is not too much of a problem.

All the best,
Jonnie"

Det tyder altså på at det er postvæsnet der laver fejlende og ikke Blackstar. Jeg vil uden tvivl handle med dem igen. Jeg fik hurtigt svar på mine mails i sidste ende nåede DVD'en jo frem.